Below, you will find a list of the questions most frequently asked by our guests.


Questions & Answers

Check-in time?

Our check-in time is between 2pm to 10pm. Do let us know your estimated arrival time so that our staff can be ready to assist you.

Check-out time?

Our check out time is 11am. If you require late check out, please enquire with our staff 1 day in advance.

We will do our best to allow late check out till 12pm if we do not have a check-in on the same day.

When is concierge service available?

Our concierge service is available between 8am to 10pm.

Which languages are spoken at Reception?

English, Bahasa Indonesia, Mandarin.

Can I leave my luggage?

Yes, we can look after your luggage. If at check in your room is not ready yet, We will store your luggage free of charge.

Internet connection?

A wireless internet connection is available throughout the hotel and each villa or suite has its own wifi router. 

Our average internet speed is between 20 to 30 mbps.


How far is the Bali airport?

The Bali International airport is 1.5 hrs away from Ubud or Cloud Nine Estate.

If you have any questions, feel free to contact us!

Or What’s App message +62 821 4635 7978

Check Availabity

1 Room , 1 Adult , 0 Children