Guests' Reviews

At Cloud Nine, we are fully driven to continually improve our service design and standards of excellence. We have a crisp track record of top-rated peformance on all hospitality platforms, we are proud to be the Winner of Global, Regional and Country titles at the World Luxury Hotel Awards

"We visited Cloud Nine once before, and we loved it so much that we decided to get married there. :) It's a small and cosy estate with 5 villas/suites that can fit up to 15 guests. We booked out the entire estate and engaged the owners to help us plan and organise a small and intimate family affair back in May 2018. Let me just say when the experience Philip, Kelly and the staff of Cloud Nine was everything we dreamed of. Our families were greeted with open arms and a warm smile at every turn. Our every need from the start to the end of our stay was taken care of - somehow, they managed to offer us choices, cater to our needs and adjustments all without fussing or stressing. Cloud Nine is a lovely retreat by day and a magical haven by night. In the evenings through to morning, as the island weather cools and calms down, mists rise up from the nearby valley and you will understand how the estate got its name. Beautiful. Oh, and yes, we also loved that the estate puts in quite a bit of effort to ensure that their fittings, operations and wastes are managed in a socially and environmentally responsible manner. Each villa has an information docet that details these aspects and you'll know how small a footprint your stay could potentially leave.10/10 would recommend all my friends and family to stay. Love it loads. You will too!

~ Lim June Kiat, Singapore

"Hands down one of the best holiday places my husband and I have stayed at so far :) The villa and staff at Cloud Nine Estate completely exceeded our expectations. Was drawn by the photos in the listing to make a booking, but we were blown away by the actual place and experience! The location of the estate is private and tranquil, yet easy to get around by scooter. We stayed in the Star Cloud Villa for two nights and wish we had time for more. Beautifully decorated with thoughtful touches which was testament to the amount of effort that had been put into designing the space — a powder room, torch lights in case it gets dark when you’re returning to the villa from exploring outside, a straw bag to take to the pool, sun hats for him and her, extension cords, magazines, books, even a little ukulele..! It’s truly a sanctuary. We also appreciated the service provided by the villa staff. Manager Nyoman and head butler Edy were exceptionally attentive; they were always a call away. Particularly impressed by the food and turndown service. Daily breakfast and teatime are included and the food tastes great. You can also order-in for lunch and dinner (and trust me, you will, because you wouldn’t want to leave the villa) for a small fee, the staff will actually plate your takeaway food and serve it to your room! All in all we had no complaints and are already bookmarking this place to return to when we next visit Ubud :)" ~ Elyssa, Singapore
"Cloud Nine was by far the most wonderful place we stayed during our two weeks in Bali! The Star Cloud villa has a stunning view of the jungle from both inside the villa and outside on the balcony, the sunsets and sunrises each day were unbelievable! The villa itself is beautifully decorated, serene, and very clean! Ubud center is only 10 minutes away by taxi, but if feels as if you have escaped to a remote jungle hideaway :) The staff of Cloud Nine are truly what make this place so special! Nyoman, Edy, Budi, Wayan, and everyone else we met made us feel so at home. They arranged all of our tours and transport around the island, allowing us to fully relax and enjoy Ubud. Each day includes a delicious breakfast and tea time in your villa, and it was also a great touch to have a local phone provided for us that we could take with us during the day. If you have the chance, absolutely stay at Cloud Nine!" ~ Lauren, California USA
"We had an amazing 4 nights in the star cloud villa, the hospitality was second to non - each member of the Cloud Nine team was an absolute gem. This is a very relaxing accommodation - you literally are in the jungle with nothing but the sounds of nature around you.... go here if you want to switch off from the hustle of everyday life and to step into serenity with peace and nature. You are 45 odd mins walk away from Ubud town and taxis there and back are fairly cheap, there are a few restaurants close by Worthing walking distance but these also deliver to your villa (we ordered in twice - go with the Indonesian restaurants) Breakfast is served in your villa - you get to choose the day before what you’d like to have the next day, we tried all options during our stay and they were all lovely ... the staff will come in at your chosen time and set the table for you before walking in with your order. There are so many good things about this estate - I could sit and write for ages, in a nutshell if you as a visitor can appreciate the quiet life - seclusion - simplicity in simple and stylish surroundings and can respect that this is not a party hard and disturb everyone type of place then you’ll certainly not be disappointed. On the last note - treat the staff with respect and appreciation, they are truly such loving warm people... the type who are rare to find :)" ~ Aruna, UK
"WOW! What can I say... from the incridble location to the most hardworking and friendly staff possible,this must be one of the best places to stay in Bali! From the second I arrived I was treated like royalty and showed around the beautiful grounds and my villa.The vills are finished to such a High standards with added extra’s around every corner that really make you feel like your staying in a little palace in the jungle . The Manger definatly need’s and mention as he will go above and beyond at any hour of the day to make sure your stay is nothing but perfect, his amazing team work non stop from preparing the gourmet brekfast (AMAZING BTW) ,to turning down your villa before bed.Pictures dont do it justice,reviews dont don it justice but if you’re thinking about a trip to Bali you MUST STAY HERE!!! Thank you so much guys it was amazing! ~ Jacob, UK

"This was the best experience I have ever had, I am a frequent traveller and frequently using Airbnb as for my choices of accommodation, by far I have never came across a place that made me feel so much like my second home. I stayed at the Lotus Cloud for 3 nights, the villa is wonderful, everything just made you feel like you are in the middle of the nature. I woke up at 6am everyday, open my balcony door, hearing the birds sing, and the sounds of the water flowing in the valley just down below, have a cup of coffee and watching the sky turns bright. You will never want to miss waking up in the morning ever again when staying at Lotus Cloud. What made the place even more special though, are the people, the staffs are all so friendly. Especially the lady who made my breakfast and served me every morning, her name is Ketut, she made amazing Soto Ayam! everybody is always smiley and kind. This is what makes the experience so wonderful, the staff are the gem! There is a ridge walking trail close by to the hotel that will take you to town within 2km, it's an amazing walk. I had a Balinese massage at a spa nearby, it was amazing. Nyoman, the manager at the hotel can do the booking for you. Phillip and Kelly are very welcoming, including all the staff they would make you feel like home. As for the place, the pictures speak for itself, actually the places looks and feels even better than the pictures. :) ~ Suphang Panjinda, United Arab Emirates

Our stay at Cloud Nine Estate was an absolute dream! Phillip, Kelly and the whole staff were so helpful and accommodating throughout our whole stay in this beautiful suite. The morning breakfast was impeccable and the complimentary butler service was so helpful for ordering a dinner brought in (plated beautifully and all). They were incredibly helpful to arrange treks and drivers and made it easy for us by letting us pay all at the end to fully enjoy living in the moment! The afternoon herbal tea was so nice to come back to after exploring Ubud and Phillip even let us borrow two pairs of sweatpants to hike Mount Batur at sunrise!!! ~ Emma Stockdale, Texas U.S

This was our first trip to Bali and Cloud Nine has set the bench mark in Bali accommodation for us. From the moment we arrived Kelly & Philip and their staff made us feel incredibly welcome. Cloud Nine is an oasis of calm and tranquility. Every time we descended the stairs down to the estate we felt any stresses slip away. The estate setting is just glorious looking out over the valley of lush tropical green with the gentle hum of wildlife. The staff were always incredibly helpful organising transport, meal reservations, suggestions for day trips etc.. Attention to detail was first class, those small touches make all the difference, from beautiful complimentary shampoo & soaps (not the usual hotel fair) to well thought through locally sourced quality offerings in the fridge. While the pool is shared amongst guests we did not see this as a negative, it is a small estate and it is lovely to get to know other travellers, on top of that the pool is beautiful, instead of being walled in (like many other villas) the pool looks out to the glorious lush green valley. Our children (6 & 8) were made to feel incredibly welcome and felt right at home, so much so they were incredibly sad to leave after making friends with Philip & Kelly's daughter. If we didn't feel like heading out for lunch or dinner the staff had a range of menu's for us to choose from to order in (we can recommend the Japanese, sushi was great and perfect for poolside lunch). For parents wishing to enjoy a night out alone high quality baby sitting is also available which we made use of. Breakfast is served daily at a time suitable to the guests, it was always beautiful and fresh, the children particularly loved the croissants and we gained a taste for the Soto Ayam for a more traditional breakfast. We would have no hesitation in returning to Cloud Nine Estate either as a family or if seeking a romantic getaway for two it is a truly beautiful setting, thoughtfully designed and wonderful to see the attention given to their environmental footprint. Congratulations Philip, Kelly & team for creating a beautiful Bali experience for our family we loved every minute of our stay ~ Claire Wood & family, Australia

Cloud nine is the most wonderful place I've ever stayed. ♡ The setting is idyllic and peaceful, ♡ The decor and style are so beautiful and tasteful ♡ And the staff are the most genuinely helpful and lovely hosts who simply can't do enough for you! It's possible to feel completely relaxed here as you know everything is taken care of, Kelly and Philip had thought of everything to ensure our stay went so smoothy - even giving us a local mobile with all their numbers for while we were out. Even on our departure the staff organised our transfer from Cloud Nine, onto a ferry and right to the door of our next accommodation which took so much stress and planning out of our day and this level of care was provided throughout. I want to live at Cloud Nine Estate. Will definitely be going back. Thank you everyone for such a wonderful stay.~ Sarah Carter, United Kingdom

A wonderful place with wonderful people... Cloud Nine Estate made in love... me and my friend feel really happy when we found people that they love what they do! Philip and Kelly Bravo! as we say in Greece..:-). Place is beautiful,(better than photos i think) Kelly and Philip and all staff there are very friendly and discreet. We had Dewi Suite where was very clean, comfortable and with nice view. Breakfast was a la carte which i like a lot and also was very good and tasty. Every morning we had breakfast in our villa. Area very quiet and very close to Ubud center, about 10 min by car or 40 min for those that they prefer to walk like we do...:) there is a nice path to follow until town and we enjoy nature and village. For those that love to have a massage, don't miss to ask Kelly, she can suggest to you a very good place for that! We enjoy our stay at Bali!!! and we thank you for that! See you again guys :-) keep going! ~ Aspasia & Dimitris, Greece

This place is absolute magic. Exactly 5 minutes from downtown Ubud (by motorbike), placed in the most beautiful area, staying in the new and greatly decorated suggestive white villa. When you dream of Bali, this is exactly what you dream of: forest, rice fields, quiet, magic, temples, art.. Beauty. Staff and owner are lovely and incredibly helpful. Cloud Nine is a gem and you don't want to miss it ~ Anita & Filippo, Italy

Philip and Kelly made our stay in Ubud incredibly special, and our time in Lotus Cloud was an absolute highlight of the entire trip. The villa itself is beautiful, and the view of the gorge is so immediate and private. The pool as well was a gorgeous place to relax. What really made this villa special, was the staff of Cloud Nine. They were consistently friendly and helpful to a unique degree. Thank you to all at Cloud Nine for a beautiful experience! ~ Leila, Grace & Max. Melbourne

Before arriving to Bali, Kelly and Philip ensured that everything goes smooth and organised. I had no doubt about anything, i was so sure that we will be in good hands since it was our first journey to Bali . Always kept updated and asked about my needs by them. Our driver was waiting for us at the airport. When we arrived to the paradise everyone was welcoming and happily helpful. Our residence was truly a beautiful, clean and cozy home for our entire stay. The whole place is well designed and you really feel like home and peace. Thank you for making our first trip to Bali an unforgettable experience. Thank you for your full of love Kelly and Philip, thank you for Nyoman while you were looking after us and the rest of the staff who were so nice, hard-working and smiley every time we met them. ~ Nikolett Heltai, Dubai

Me and my girlfriend stayed one week at Cloud Nine Estate's Lotus Cloud Villa. We were absolutely amazed by the service and the staff, right from the second we arrived at the airport, up until the moment we needed to check out. The breakfast included in the price is amazing(5* star ++) and the helpful staff that is working there is on point, all the time. It felt like a home away from home. The pool is supernice btw. Really clean. I would recommend this place over any 5* hotel in a heartbeat. The hosts, Philip and Kelly are so nice, and they took care of us all the time during our stay. They arranged all kinds of things and activities if we wanted to. Everything they set us up for, was with high quality and safety. We really liked the snorkeling day trip to Lembongan Island. It was a private snorkeling tour to all the best places in Lembongan Island. Perfect. Kelly even packed us lunch for the day. If you are staying in Ubud, stay here. I promise, you will be amazed. ~ Ole Andre & Kimberly, Norway

I cannot say enough about the kindness of Philip and Kelly. Staying at Cloud 9 was the ultimate luxury set amongst the most incredible landscape. The service was seamless, from the airport pickup to the beautiful breakfasts and immediate response to any requests or questions. I will definitely be returning if I happen to be in Ubud ever again. Thank you both and the lovely staff for everything. Bailey Boo, Canada

We couldn't have a picked a better place for our stay in Ubud. We had planned for a quiet, peaceful holiday in Bali, and staying at Philip and Kelly's beautiful villa was just perfect for that. Philip and Kelly are such warm hosts and we felt right at home. Arrangements for small excursions outside Ubud were made with ease, and their tips and suggestions for places to go/visit were spot-on. We're already planning to go back! ~ Sarah De Mesa, Philippines

The Anjali villa was absolutely beautiful, very spacious, clean and modern with lots of little homely touches. It was somewhere that felt like home and we enjoyed just relaxing on the sofas, watching a film and having a beer some nights. It has a beautiful pool that's is only shared with the three other villas and is so peaceful with only the noise of the jungle that surrounds it. Breakfast of your choice was brought to your room at your choice of time and was delicious although it was always cold, so maybe my only slight gripe about the experience here. THe location is a little out of the way of Ubud centre but they offer a few shuttle service into the centre at 10am and back at 5pm which is very handy and a taxi to the villa is only around £4 if you wanted to venture out for dinner etc. Kelly and Philip are both really lovely people who are always more than happy to help or give advise with anything, we also really enjoyed chatting with their 4 year old daughter Kai! I would highly recommend staying here for a relaxing, peaceful and luxury stay in Ubud! ~ Connie & Charlie, UK

We had 2 wonderful nights here. The place was beautiful and everyone was very warm and welcome. Ubud centre was only 15 minutes, and this is a total paradise. The view, the pool, the food, and the people, everything is amazing. We are definitely enjoyed our stay here and fully recommended either for couple or family :) ~ Annisa Kurnely, Jakarta

The stay at Cloud Nine with Philip and Kelly was by far the best air bnb experience I have encountered anywhere in the world. You could not wish for better hosts, accommodation or service. The attention to detail by the hosts was unbelievable, as was the exceptional service from all the support staff on site. In addition, Philip and Kelly are eager to share their story about creating their villa with a passion for environmental sustainability in combination with integrity to helping local community. This place is so much more than guest accommodation. Our room was simply stunning! The other rooms were also divine so it does not matter which one you book, you will be impressed. The outside pool area offers a beautiful vista and stylish deck area to relax on. Or stay was so enjoyable that we extended it until the end of our time in Bali. I truly feel that Philip and Kelly are offering a guest experience that is unique. I recommend that you do not even hesitate booking if there is an availability as this newly built villa is surely going to be one of the most sought after locations in Ubud. I know that I will stay here every time I return to Bali. ~ Geeta Sidhu, Adelaide

Our stay at Lotus Cloud was really a wonderful experience. Ubud is where our family retreats to nature, when time comes to a stand still and I must say, Lotus Cloud complements it. The place is clean and tastefully decor. View from this villa is really nice, faces a drop into the valley creating a private garden...amazing. Phil and Kelly are caring hosts and made us feel very much at home. The staff smiling endlessly, is a joy and was always there whenever we needed them. Nothing seems to be so far away. This has really been a lovely experience. We look forward to coming back again. ~ Gerald Yap, Singapore