THE EXPERIENCE

The Experience

THE EXPERIENCE

Come dream away with us on our little cliff-top paradise, where life is sweet and time is passes in an enchanting flow of peaceful moments. We're a boutique hotel that's a little different - we, the owners, live right here on Cloud Nine Cliff and this sacred valley is our beloved abode. Together with our Team we take a personal approach to caring for our guests. We're one big family, and to us every guest is a family member coming home.

We strive to make your stay as blissful as we have found our own to be, with the following complimentary services:

Daily Healthy Breakfast (8 -11am, Contactless): our specially-created menu of delicious meals, served according to your time and taste, in-villa.
– Daily Housekeeping (11am -1pm, Optional): our team will lovingly clean and tidy your home each day, at your convenience.
– Daily Afternoon Tea (3:30 - 415pm, Contactless): our daily treat for you, showcasing Balinese snacks, teas and coffees, in-villa.
– Evening Turndown (6 -7:30pm - Optional): our evening staff will prepare your home for a sublime evening in paradise
– Luxurious Bath Amenities: indulge in our exotic Cloud Nine home-spa amenities, chock-full of relaxing and healing botanicals. 
– Unlimited Wireless Hi-Speed Internet: - free personal wifi in villas and suites, available 24 hours                                                   -   - -- -- -   -
Complimentary Concierge Service: Our famous Concierge Service is available from 8am-11pm daily. We will gladly help you plan or organise almost anything you wish.

 

COVID 19 RESPONSE AND PROTOCOL

We know that you are as excited as we are to welcome back travel, even if it looks rather different these days. We also understand that our guests’ expectations for cleaning and hygiene have changed. That’s why we are committed to deliver an even cleaner stay for you with the creation of our Cloud Nine SafeSanctuary program. Your health and well-being are our number one priority. 

Cloud Nine SafeSanctuary builds on our already rigorous cleaning standards to provide confident peace of mind when you stay in our villas. Our promise is to deliver the same level of reliable and heartfelt service you’d expect from the Cloud Nine Family, but with the added confidence of the best global standards in hygiene practices and contactless interaction, all created to keep you safe.

We are looking forward to the day that the world is free from the pandemic. In the meantime, we are doing everything we can to actively monitor and evolve our solutions to ensure a continued focus on the health and safety of our guests and team mates. See more about SafeSanctuary here

 

IMPORTANT THINGS TO NOTE ABOUT CLOUD NINE ESTATE:

  • Access: We are located on a stunning clifftop, and there is a flight of stairs that descends to our estate from the top of the main road. Our estate is therefore not wheel-chair accessible and not suitable for guests with physical disabilities or knee/ankle conditions.
  • Nature: Our cliff villas amidst the pristine Wos river valley are truly magical but it also means guests may encounter insects and creatures at some point during the stay (the usual harmless lizards, geckos, ants, frogs, birds and mainly insects). We maintain our villas as perfectly clean and wildlife-free as possible, our team takes great care to keep nature outside of the villas. However the fact is, we are in Nature's domain after all. We appeal to all guests to understand our environment. 
  • Check-in & Check-out Times: Our check-in time is 2pm-10pm and our check-out is 11am. Please note that arrivals after 10pm at night will be without our Formal Check-in service for that evening. During late-night arrivals, our night watchman will greet and escort guests to the villa for a good night's rest. Our service team will then greet guests the next morning with a full proper check-in and tour (after breakfast).

 

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